Return & Refund Policy

Thank you for visiting and shopping at Dead Down Wind.  Following are the terms and conditions that constitute our Return & Refund Policy.

Returns and Exchanges

Dead Down Wind will accept product returns and exchanges up to 30 calendar days from the date of purchase.

To be eligible for a return or exchange, your item must be unused and in the original condition that you received it. 

Please contact Dead Down Wind via email at info@deaddownwind.com or telephone at 800-468-8339 prior to returning or exchanging your item to obtain a return authorization number.

Refunds

Once we receive your item, we will inspect it and notify you that we have received the returned item.

We will immediately initiate a refund to the original credit or debit card used for the purchase.  Please have the card available as we do not store credit or debit card numbers.  You will receive the credit within a certain amount of days as determined by your card issuer’s policies.

Return Shipping Charges

You will be responsible for paying for your own shipping costs for returning your item.  Original shipping costs from Dead Down Wind to you are non-refundable.  If you receive a refund for your returned item, the cost of the original shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, please contact us via email at  info@deaddownwind.com or via telephone at 800-468-8339.

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